CoP Facilitator Training

Please note: this session is for those who are getting started with facilitating a community of practice, or for those who are currently facilitating a community of practice and would like to learn more about facilitation.

This is a lively and interactive course where delegates will learn what a CoP is, the benefits for those involved, and to start them thinking about their role in running a successful community. This session includes a practical, hands-on experience in using the CoP collaboration platform, recommended ways to engage members and provides delegates to develop as a CoP facilitator from the purpose statement stage, providing them with the know-how to effectively run their CoP. This will enable them to plan their community’s life from launch to successful activity.


  • to explain the concept of a community of practice, both in its face-to-face and online forms
  • to define the roles and responsibilities within a community
  • to examine a community’s typical lifespan
  • to introduce techniques that support the successful running of a community
  • to raise awareness of your role and responsibility as a CoP facilitator
  • to demonstrate the features of the CoP collaboration platform:
  • to provide practical, hands-on experience in using the CoP collaboration platform
  • to allow you to work through the CoP collaboration platform features with a coach on hand
  • to raise awareness of the roles and responsibilities of CoP facilitators
  • to identify the benefits for key stakeholders to assist your business case
  • to consider the importance of measuring success and impact of a community
  • to complete a community management plan to engage potential members
  • to introduce techniques that support your role and responsibilities as a CoP facilitator

Course Overview:

  • community purpose
  • community characteristics and member roles
  • community planning cycle
  • high-impact facilitation methods
  • communication channels
  • CoP collaboration platform walkthrough (with open discussion)
  • CoP collaboration platform hands-on experience (with open discussion)
  • community benefits
  • communities measures and impact, community management plan, community charter
  • best practice in community support
  • personal action plan


  • 15 April 2008
  • 18 June 2008
  • 13 August 2008
  • 8 October 2008
  • 10 December 2008
  • 12 February 2009

Duration: six hours (including optional 30 mins for networking and discussion after course)

Time: 10.00 – 4.30pm

Cost: £500 per delegate